Frequently Asked Questions- Drawer Lock
Q: I just bought my Combi-Cam and the lock will not turn at all zeros.
The lock will always come from the factory at all zeros. A common mistake when people go to test the lock is that they grab the combination head with one hand and the cam (arm in back) with the other. Since these two turn together when unlocked, of course the lock will not turn when holding on to both. Instead, grab the flat sides of the threaded cylinder between finger and thumb. Now turn the head.
Q: Why can I not see the reset button to recombinate my lock?
A. During installation or when taking it apart drawer lock, you rotated the inside cylinder. Remove the screw, lock washer, cam and stop cam. rotate the cylinder 180 degrees until you see the reset button and then reassemble.
Q: I set my combination and am now locked out.
A. See the two most common mistakes that happen and how to resolve.
A2- As you set the dials you accidentally roll one up to the left that you already set. Instead of 1-2-3 you end up with a combination of 223. Test each dial up one and down one for 6 possible combinations. Two dials off, etc. become too many combinations to try. Click here
Q: What if I don't want Combi-Cam users to be able to change the combination?
A. The answer to this is almost opposite of the prior question. In some cases installers of the Combi-Cam may not want the users to be able to easily change their own combination. To make the Combi-Cam less likely to be changed (hiding the reset button), follow the below instructions:
Q: What material thickness do these locks accommodate?
7850XL -with the 1-3/8" cylinder = material thickness up to 1-1/8"
Q: How do I change the combination?
A. Combi-Cam Drawer Lock had you, the consumer, in mind when we designed the recombination feature. The Combi-Cam combination is very easy to change and requires no special tools.
Q: I push in the reset button but it does not change the combination
A. One of two things are happening.
Q: What can I do if I forget my combination?
If the lock is installed and the door/drawer is closed, you will need a locksmith (just as you would if you lost the key) and if it is not installed, you are better off buying a new one to replace it. There are no special opening codes for the combination. See here to send in
Q: What is the warranty on the Combi-Cam?
A: The Combi-Cam Drawer Lock has a one year warranty against manufacturing defects. This does not cover forgotten combinations.
A common question is if we have a factory magic backdoor number, etc. that we can give to open a combination lock in the field. Would be nice if that was mechanically possible but it is not (and it would be on YouTube in seconds!).
We have a machine that can read the combination of the dials. We will write the combination it was set to on a piece of paper for edification purposes and reset the lock back to the factory default of all zeros. There is no fee for this service.
Send the lock to
FJM Security Products
18424 HWY 99
Lynnwood WA 98037